© 2017 by watches of Switzerland hk

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FAQ

Payment and Shipping

 

We will ship anywhere in the world with any of the world's trusted carriers like FedEx, UPS, DHL, EMS, TNT, and the USPS. Decisions will be based on where the package is going and how large it is. 

Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages in insured by an independent third party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase. 

If personal delivery is something that you might be interested in, it involves the fewest people between you and our warehouse and might be the most secure means of getting the piece to you. We have a full time staff member on who does just this and will deliver your product to you personally. They are ready to travel nearly anywhere in the world to deliver your purchase. If you would like this service, let us know and the charges will be discussed and applied at the time of purchase. 

Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery. 

Shipping to an address other than the billing address when paying with a Credit Card: 

Because of the heightened risk of fraud associated with shipping luxury products, Watches of Switzerland Ltd  prefers to ship items to the billing addresses of their purchasers. We do, however, realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking. 

Simply call the phone number on the back of your credit card and when you're talking to a real person, ask that they add an "Alternate Shipping Address to File". Get them to add the address you would like to have the product shipped to. This extra five-minute security procedure will ensure that both you and we are protected from potential fraudulent orders by letting Luxury Bazaar know that the cardholder has authorized us to send the product to an address other than the billing address on the credit card's account. 

If, of course, all of this is a little too much to put into your purchase, please feel free to come and pick it up in person. Just make sure you show up during our normal business hours.

Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.

​Returns & Refunds

 

If for any reason you are not 100% satisfied with your purchase send it back and we will refund your order. Please note this does not apply to items that are on memo, or special and/or custom orders. If you are planning on returning an item to us, it must be returned in its original box with everything it came with. For any jewelry purchase, tags MUST be attached as they were upon arrival or we cannot accept the return.

The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value added taxes.

Returns must be made within seven days of you receiving the product.

All returns must also have a Return Authorization (RA) number. As such, to get an RA number, you'll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process. Any returns without an RA number will be returned to the sender.

Returns will be credited in full minus the price of the original shipping costs and the costs associated with insuring your purchase.

Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.

Once you have received an RA number, the item must be shipped to us so that we receive it with 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.

 

Privacy Policy

 

Personal Info: 

Your personal information is very important and we treat it as such. All your information such as name, address and especially your payment information is held privately and will only ever be used for billing, verification and shipping purposes. 

We value your patronage and your privacy. Rest assured that we are in no way the type of people to share your information. We have policies in place to treat your information with the same level of security as we do our products.

Information Collection: 

Browsing our site requires that you submit no information about yourself whatsoever. However, when you do voluntarily submit your information such as name, email, address, and credit card information for the purpose of a purchase, you are consenting that we are able to use that information to get you your product. You are giving us consent to the collection, use and disclosure of your personally identifiable information and you understand and agree that we may share information about you and your transaction with our business partners solely for the purpose of getting your goods to you. This will include fraud prevention, vendor direct shipping and credit card authorization. We may also disclose such information when you ask us to do so, when you need to be identified or contacted, to protect your rights as well as the rights of Watches of Switzerland hk or as require by law.

Email: 

When you are visiting our website or communicating with us electronically, you consent to receive communications from us. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Cookies and Other Data Collection Devices: 

From time to time LuxuryBazaar.com collects non-personal data through cookies, web logs, and other web monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use.

Watches of Switzerland hk uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session. We keep track of recently viewed items and other helpful features. All this is standard e-commerce practice used widely on the entire World Wide Web.